Departure Meet Greet Assist Service
J.K.I.A Nairobi Airport

What is departure meet greet assist at Nairobi Airport?

Departure meet greet assist is a service that assists passengers on departure at JKIA Nairobi airport get expedited and fast-tracked on priority through all departure airport formalities. No queuing or making long lines through formalities such as covid-19 documentation screening by port health officials, visa processing at immigration, assisted to check in bags, wrapping bags with a dedicated porter.

Assisted expedited service and escort from outside departure terminal till boarding gate then escorted all the way till boarding gate.

What can I expect in the departure meet greet  assist service?

Passengers that book departure meet greet assist expect to have a fast-tracked quickened and easy departure l process implying that they will use less time to finish all departure formalities until they board their departure flight.

Can I reserve departure meet greet assist service now then pay later?

Yes, it’s possible to reserve departure meet greet assist earlier prior to

departure date and pay either upon service completion or via card or cash. You can reserve for a friend, spouse or family member as well. Last minute bookings accepted through whats app to Lucie or Mark

What are the requirements for booking departure meet greet assist?

1. Booking should be placed at least 24hours prior to departure via our website or whats app to any of the two booking managers (Lucie or Mark). They will guide you on what details you need to issue.

2. Our greeter will meet you at the departure terminal parking, after arriving with your driver. Passengers on international flights are advised to be at the airport at least 2hours prior departure time

Is there a storage facility for bags at JKIA Nairobi airport?

Yes, there is, storage of bags on a short-term basis possible. Kindly write to us for further assistance on this.

If I lose my bags on arrival, can I get assisted to claim them?

Passengers who lose their bags for one reason on the other will be escorted to the airline handler’s office to file a claim. When bags have been found, the airline will communicate directly to the passenger to advise where to deliver them.

Passengers can opt for our team to follow up and deliver the bags to their location at a cost. Kindly write to us

What is your cancellation policy?

Cancellations for all bookings should be communicated 24hours prior.

For bookings that have been paid in advance, cancellations communicated less than 24hours prior will attract 10% of the booking fee. Refunds will be issued less 10% of the booking fee or a fee equivalent to cater for the transaction fee.

For bookings that are to be paid cash upon service completion, there are no cancellation fees charged whatsoever.