Departure Meet Greet Assist Service
J.K.I.A Nairobi Airport

Service Fee

  • Departure Meet Assist

What is departure meet greet assist at Nairobi Airport?

Departure meet greet assist is a service that assists passengers on departure at JKIA Nairobi airport get expedited and fast-tracked on priority through all departure airport formalities. No queuing or making long lines through formalities such as covid-19 documentation screening by port health officials, visa processing at immigration, assisted to check in bags, wrapping bags with a dedicated porter.

Assisted expedited service and escort from outside departure terminal till boarding gate then escorted all the way till boarding gate.


What can I expect in the departure meet greet  assist service?

Passengers that book departure meet greet assist expect to have a fast-tracked quickened and easy departure l process implying that they will use less time to finish all departure formalities until they board their departure flight.


Can I reserve departure meet greet assist service now then pay later?

Yes, it’s possible to reserve departure meet greet assist earlier prior to

departure date and pay either upon service completion or via card or cash. You can reserve for a friend, spouse or family member as well. Last minute bookings accepted through whats app to Lucie or Mark


What are the requirements for booking departure meet greet assist?

  1. Booking should be placed at least 24hours prior to departure via our website or whats app to any of the two booking managers (Lucie or Mark). They will guide you on what details you need to issue.

2. Our greeter will meet you at the departure terminal parking, after arriving with your driver. Passengers on international flights are advised to be at the airport at least 2hours prior departure time



Where will i meet the office representative?

Our office representative will be have your phone number and communicate with you on where to meet depending on the departure airline terminal.


Do you cater to passengers with special needs?

Yes, we do cater to passengers with special needs are require extra attention and facilitation. This
may be such as, visually impaired and deaf passengers, passengers   with
restricted mobility in need of a wheelchair,expectant mothers, mothers
traveling with children, unaccompanied minors, passengers with reduced
mobility traveling as a group, passengers traveling with pets


Can i book a porter service only to assist with my bags?

Yes we offer a separate porter
service to assist passengers traveling with large regular and irregular
bags on departure  at Jomo Kenyatta Nairobi Airport.

Our porter will meet with you at the parking on departure terminal
proceed to assist to port your bags, assist to scan through
security then assist to wrap if need be and finally push the bags to airline check in desk


Is there a storage facility for bags at JKIA Nairobi airport?

Yes, there is, storage of bags on a short-term basis possible. Kindly write to us for further assistance on this.


If I lose my bags on arrival, can I get assisted to claim them?

Passengers who lose their bags for one reason on the other will be escorted to the airline handler’s office to file a claim. When bags have been found, the airline will communicate directly to the passenger to advise where to deliver them.

Passengers can opt for our team to follow up and deliver the bags to their location at a cost. Kindly write to us


Which payment options are available for departure meet greet assist service?

Payment can be done cash upon service completion or prior online via card.Please write to us if you wish to pay for the service online 


What is your cancellation policy?

Cancellations for all bookings should be communicated 24hours prior.

For bookings that have been paid in advance, cancellations communicated less than 24hours prior will attract 10% of the booking fee. Refunds will be issued less 10% of the booking fee or a fee equivalent to cater for the transaction fee.

For bookings that are to be paid cash upon service completion, there are no cancellation fees charged whatsoever.

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Authorised Official Meet and Assit Service provider by Kenya Airports Authority

Request Availability

Talk to one of our booking managers for availability!


T: (+254) 722 324 421


T: (+254) 737 470 276