Authorised Official Service provider by Kenya Airports Authoriy

Meet Greet Assist Services
J.K.I.A Nairobi Airport

Are you tired of long lines and queues at Jomo Kenyatta International Airport Nairobi?.

Book  Premium meet greet assist services and arrive quick hassle free,depart easy and transit smoothly. Get priority expedition through Port health lines,Immigration,baggage claim with a dedicated porter,customs express and out of arrival terminal

Service available for passengers arriving,departing or having a flight connection or are in transit at Jomo Kenyatta International Airport (JKIA) Nairobi (NBO).

Who can book for meet and assist service at JKIA?

  • Any passenger who needs meet greet assist  fast track
  • Passengers with special needs
  • Elderly or Senior citizens passengers
  • Families or large tourism groups traveling
  • Expectant mothers traveling
  • Minors traveling unattended need meet greet assist
  • Flying with a Private charter
  • Non-English speaking passengers
  • Having a small connection/ transit window, book meet greet assist
  • Pre-boarding assistance, luggage handling
  • Co-Operate executives
  • VIP, VVIP, CIP, and celebrities status persons
  • Tour Agents booking meet greet assist for their passengers

Premium Fast Track Service Fee

  • Arrival Transfers
  • Departure Transfers
  • Transit Transfers

Premium Arrival Meet Greet Assist

meet greet assist

 Our premium arrival meet greet assist ensure a smooth easy entry into Nairobi International Airport (NBO).
Our professional staff will meet you at the aircraft door or the exit of the air bridge upon entrance of the arrival terminal.
Express priority facilitation and fast-tracking through all airport arrival formalities to skip long queues such as port health queues, immigration lines, baggage claim are the key essentials of meet greet assist service.
Our greeter will also facilitate communication  and co ordinate with the driver waiting for you outside the airport, arrange a meeting point and escort you  to the transportation vehicle of your choice at NBO airport.

    • Private Exclusive one-to-one service ,Meet greet and assist at the gate
    • Meet greet assist Fast-track through immigration, customs, baggage claim
    • Assistance with luggage collection
    • Dedicated Porter service
    • Escort out of arrival terminal  to your vehicle/driver/waiting part

Premium Departure Meet Greet Assist

Umbato Safaris premium departure meet and assist offers you an easy hassle free boarding experience
Our office manager will contact you or your driver before you leave for the airport to organize a meeting spot with our office service facilitator at the nearest departure terminal.
Once you have arrived, our greeter will meet you at the entrance of the airport/VIP terminal, fast-track you through security screening check-in, print boarding pass and escort you to the lounge if applicable and to your boarding gate.

• Meet and greet service
• Dedicated Porter Service
• Fast-track through check-in, immigration and security
• Access to Lounge and duty-free (if applicable)
• Escort to the boarding gate

Premium Flight Connection Transit Meet Greet Assist

Flight Connection Transit Meet and Assist

Umbato Safaris premium transit meet greet assist offers convenience and comfort when having a flight connection or flight transit at Jomo Kenyatta International Airport (JKIA NBO) Nairobi.

Transit flights and connections can be either from International to International connection or Domestic to International flight connection.

Our expert greeters will identify and meet you at the aircraft or the exit of the air bridge at the arrival terminal entrance. They will complete all your airline connection processes and on to your connecting flight quick fast and easy.

  • Meet  greet assist upon arrival terminal 
  • Fast-track through all JKIA Ariport transit formalities
  • Exclusive one-to-one service
  • Porter service Assistance with luggage transfer
  • Access to lounge (if applicable)
  • Free duty-free shopping assistance
  • Escort to the boarding gate

2 Main Baggage Services at JKIA

2 Main Baggage Services

Baggage services complement meet greet assist  at JKIA Nairobi airport now offering a variety of solutions for luggage management for all Passengers on arrival,departure and flight connection.

  • (A) Book a luggage porter to assist to claim your bags from the conveyor belt at the baggage hall,push them in a trolley to your car outside arrival terminal.Porter can also be useful when having a flight connection with many bags from international  to domestic terminals and vice versa.Enjoy the convenience of traveling with many bags and not worrying how to moove them at the airport.
  • (B)Safe Short term storage also available for passengers in transit with long layovers.

Write to us on which service you require for a detailed quote

Trip Advisor Reveiws

37 reviews on
Great experience. Great experience. The team were excellent to communicate with and they provided prompt responses for our very late minute request.
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Superb service, worth every penny Superb service, worth every penny, especially during 'covid times' when there are extra checks and queues. You get met by a helpful, friendly member of the Umbato team who whisks you straight through to the front of any line, helping you with your luggage along the way. I currently fly in regularly from Dubai and estimate that I save at least 40-60 minutes, possibly more, each way, thanks to the Umbato service. Aside from the convenience of getting in or out very quickly, you avoid the risk of being in close proximity to lots of other people in the various queues. If only they had this services in Lagos... The team are very professional and speak excellent English (as is normal in Kenya). I also use Umbato to get me to and from my hotel. The van is always spotless and well driven and costs a fraction of the cost of the hotel transport service. In the past they organised a safari for me and my family, which was also highly recommended.
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Kesha B
Kesha B
Luggage storage made easy We stored our luggage at Umbato's facility for 3 days. The process was super easy and the staff was so friendly. I sent an email and within 5 minutes someone reached out walked to terminal and to meet us. She walked us to the office and explained the process, price and showed us were our items would be stored. We also spoke by phone with the manager who reexplained the process and price. Upon return we picked up our luggage and confirmed everything was present with no damage. We paid what was originally quoted. I would definitely recommend this company.
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Nikki Webber Allen
Nikki Webber Allen
Excellent, First Class Service. I was immediately whisked out of the airport, problem free with all documents checked and accounted for. My greeter was friendly, professional and efficient. I’ll definitely use this service for all future trips to Nairobi airport.
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Varun T
Varun T
Excellent Service ! Excellent Service ! Mark and his team did a great job assisting us at the airport I would recommend their service to everyone
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Excellent I cannot fault this service. I have and would recommend Lucie and her team to anyone wanting to travel to Kenya. I booked their service online, for my mother who was travelling to Nairobi on her own, Lucie took all her details via WhatsApp and assured me not to worry and that they would be there waiting for her arrival at JKIA, Kenya. Lucie and her team helped her through Port Health, Immigration and Customs without any hassle what so ever. They took care of all the baggage and customs and security. They were with her all the way right upto her being collected by the driver and constantly updated me. We have booked this service on her way out. I will definitely use their service again and would highly recommend them to anyone travelling to Nairobi. Thank you for your great service.
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Andreas H
Andreas H
Excellent and fast service This service is absolutely impressive. We had a rather short layover coming from an international destination and going to Mombasa. The nice ladies picked us up at the gate and escorted us through all checks and passport control and even managed that our luggage came wayyyy before the belt started to run. Within 15 minutes we have been to the domestic terminal for check in for our domestic flight to Mombasa. I would absolutely recomend this.
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Satwant Yadav
Satwant Yadav
Best VIP service Very good service. Amazing staff and very best hospitality. Anyone on wants hassle free arrival and departure, should go for this vIp service by Mark.
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Debashri S
Debashri S
Above and beyond meet and greet service! Highly recommended! Booking online was super easy, as Lucie took in all our info over WhatsApp, for our arrival at JKIA, Kenya. We had requested wheelchair assistance for my mother, but missed it in our rush to get out of the aero-bridge. Thankfully, Ruth and Mark still found us and helped us through Port Health, Immigration and Customs. They took care of all the baggage. We did not even expect that. After 20 hours of flying, we were a bit disoriented and very tired. But Ruth and Mark took care of us like family! Ruth even called our driver and spoke with him to let him know where we would be. We felt bad that we were holding them up as we waited for our driver. But they insisted on staying with us and left only after our driver arrived and they loaded our luggage and made sure we were all in the car. We will definitely book this service on our way back. This was a lucky find and turned out to be such a great service!
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Authorised Official Meet and Assit Service provider by Kenya Airports Authority

Request Availability

Talk to one of our booking managers for availability!


T: (+254) 722 324 421


T: (+254) 737 470 276