Passenger Assisted
Meet & Assist
Facilitation Services

Tired of long lines and queues on arrival at Jomo Kenyatta International Airport Nairobi?

Passengers arriving at Nairobi Airport (JKIA) and looking for assisted Meet greet Assist Priority services can now book a Fast track reliable Service that assist you through all Arrival Formalities such as :Port health clearance, Visa & immigration processing and customs clearance and experience a Quick, Fast ,Reliable seamless service on Arrival, transit or departure at Kenya Airport Nairobi.

Service available for all passengers arriving,departing or having a flight connection or are in transit at Jomo Kenyatta International Airport (JKIA) Nairobi (NBO).

JKIA Fast Track services Meet and Assist at Nairobi Airport Services | Kenya Airport Meet and Greet | Exclusive VIP Facilitations - JKIA Airport Kenya.

  • Arrival Meet assist Fast Track
  • Departure Meet assist service
  • Transit Flight Connection Meet assist

JKIA Fast Track VIP Meet Assist Service Varieties at Nairobi Airport

Arrival Facilitation

Arrival meet assit

Meet and Assist facilitation Service where after landing at JKIA, our friendly professional greeter will meet you with a sign printed your name for quick clearance with all airport arrival formalities such as:

-passport control immigration visa processing
-luggage retrieval with a porter
-customs clearance
-escort out of arrival terminal





Transit Assistance

Complete end to end full transit assistance for both international and domestic flight transits
Our staff will meet you at the gate or air bridge upon arrival at JKIA (NBO) and facilitate you through to your departure on your next flight.

-passport controll

-inter terminal connection assistance
-luggage transfer assistance
-Boarding pass printing
-escort to departure flight


Departure Assistance

Experience a smooth seamless departure assistance service transition.
We take over your luggage and assist with though all departure formalities from check in till finally escort you off at the departure gate.

-Screening of covid pcr and rapid test
-Security check in
-Wheel chair assistance
-Check in bags at counter
-Escort to lounge and boarding gate




Arrival VIP Facilitation
plus Mercedes Viano V-Class Van

Meet and Assist facilitation Service where after landing at JKIA, our friendly professional greeter will meet you with a sign printed your name for quick clearance with all airport arrival formalities .

Experience comfort and convenience with express transport to home or hotel with clean new executive chauffeur driven Mercedes Viano van. 

Service available for arrival and departure flights 


Arrival Meet Greet Assist Service fast track service plus
Private Transport

Package combines arrival meet assist fast track service with a private taxi for transport making it a budget friendly affordable seamless and convenient service from aircraft to home.

Offering passengers arrival meet and greet and private transport to your final destination.

Service available on arrival and departure flights


Private Charted Flight
VVIP Meet and Assist

Private jet connection meet assist

Passengers arriving departing or in transit on private chattered aircraft’s can get personalized discreet VIP one on one meet assist.

Our team will meet you airside where your jet parks and facilitate through all airport formalities  on arrival departure and transit

Get facilitated through all airport arrival formalities via private terminal.

2 Main Baggage Services at Nairobi Airport

2 Main Baggage Services

Baggage services complement meet greet assist  at JKIA Nairobi airport now offering a variety of solutions for luggage management for all Passengers on arrival,departure and flight connection.

  • (A) Book a luggage porter to assist to claim your bags from the conveyor belt at the baggage hall,push them in a trolley to your car outside arrival terminal.Porter can also be useful when having a flight connection with many bags from international  to domestic terminals and vice versa.Enjoy the convenience of traveling with many bags and not worrying how to moove them at the airport.
  • (B)Safe Short term storage also available for passengers in transit with long layovers.

Write to us on which service you require for a detailed quote

Trip Advisor Reviews

43 reviews on
clara p
clara p
Excellent service! Excellent and timely service! We used it several times during our recent stay. We booked via WhatsApp and paid easily via PayPal. The car was clean and spacious enough for our big bags and our driver was always on time and kind. Totally recommended!
Peter Barra M
Peter Barra M
Fantastic! Fantastic service! Lucy and her team guided us swiftly through the chaos of Nairobi airport and took us all the way to the gate, a huge help, particularly with two small children. Highly recommended!
Use this fantastic pick up service What a fantastic service! We travel to Kenya frequently but have never used a service like this before, but now so many forms we decided to. We were met by a very friendly and super efficient Giri who swept us through all the immigration, health checks etc. She collected our luggage, took us through customs snd to our driver who was waiting / landing to cab less than 30 minutes and most of that was waiting for BA to unload our bags. Definitely book them!
Ochanda F
Ochanda F
Excellent Transfer service My family and friends have used Zumba to multiple times and always received excellent service. I recommend them especially if traveling with young children .
Fantastic Service Mark!! Fantastic service!!! Mark was great from the start and guided all the way through. Very reliable and trustworthy. He's on whatsapp so he will be in touch all through. His team picked me from the plane to my cab!! Keep up the good work!!
Kiran V
Kiran V
Nairobi VIP service I used this service and was extremely impressed by Mark and Marcia. They were through and proffesional, taking me through heath authorities ( covid pcr test), luggage screening, check-in, and immigration and final body screening at JKIA Nairobi. They took me through the priority channels, so no queing. I highly recommend this company anytime
Great experience. Great experience. The team were excellent to communicate with and they provided prompt responses for our very late minute request.
Superb service, worth every penny Superb service, worth every penny, especially during 'covid times' when there are extra checks and queues. You get met by a helpful, friendly member of the Umbato team who whisks you straight through to the front of any line, helping you with your luggage along the way. I currently fly in regularly from Dubai and estimate that I save at least 40-60 minutes, possibly more, each way, thanks to the Umbato service. Aside from the convenience of getting in or out very quickly, you avoid the risk of being in close proximity to lots of other people in the various queues. If only they had this services in Lagos... The team are very professional and speak excellent English (as is normal in Kenya). I also use Umbato to get me to and from my hotel. The van is always spotless and well driven and costs a fraction of the cost of the hotel transport service. In the past they organised a safari for me and my family, which was also highly recommended.
Kesha B
Kesha B
Luggage storage made easy We stored our luggage at Umbato's facility for 3 days. The process was super easy and the staff was so friendly. I sent an email and within 5 minutes someone reached out walked to terminal and to meet us. She walked us to the office and explained the process, price and showed us were our items would be stored. We also spoke by phone with the manager who reexplained the process and price. Upon return we picked up our luggage and confirmed everything was present with no damage. We paid what was originally quoted. I would definitely recommend this company.
Nikki Webber Allen
Nikki Webber Allen
Excellent, First Class Service. I was immediately whisked out of the airport, problem free with all documents checked and accounted for. My greeter was friendly, professional and efficient. I’ll definitely use this service for all future trips to Nairobi airport.

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Authorised Official Meet and Assit Service provider by Kenya Airports Authority


T: (+254) 722 324 421


T: (+254) 737 470 276