Authorised Official Service provider by Kenya Airports Authoriy

Meet Greet Assist Services
J.K.I.A Nairobi Airport

Are you tired of long lines and queues at Jomo Kenyatta International Airport Nairobi?.

Book  Premium meet greet assist services and arrive quick hassle free,depart easy and transit smoothly. Get priority expedition through Port health lines,Immigration,baggage claim with a dedicated porter,customs express and out of arrival terminal

Service available for passengers arriving,departing or having a flight connection or are in transit at Jomo Kenyatta International Airport (JKIA) Nairobi (NBO).

Who can book for meet and assist service at JKIA?

  • Any passenger who needs meet greet assist  fast track
  • Passengers with special needs
  • Elderly or Senior citizens passengers
  • Families or large tourism groups traveling
  • Expectant mothers traveling
  • Minors traveling unattended need meet greet assist
  • Flying with a Private charter
  • Non-English speaking passengers
  • Having a small connection/ transit window, book meet greet assist
  • Pre-boarding assistance, luggage handling
  • Co-Operate executives
  • VIP, VVIP, CIP, and celebrities status persons
  • Tour Agents booking meet greet assist for their passengers

Premium Fast Track Service Fee

  • Arrival Transfers
  • Departure Transfers
  • Transit Transfers

Premium Arrival Meet Greet Assist

meet greet assist

 Our premium arrival meet greet assist ensure a smooth easy entry into Nairobi International Airport (NBO).
Our professional staff will meet you at the aircraft door or the exit of the air bridge upon entrance of the arrival terminal.
Express priority facilitation and fast-tracking through all airport arrival formalities to skip long queues such as port health queues, immigration lines, baggage claim are the key essentials of meet greet assist service.
Our greeter will also facilitate communication  and co ordinate with the driver waiting for you outside the airport, arrange a meeting point and escort you  to the transportation vehicle of your choice at NBO airport.

    • Private Exclusive one-to-one service ,Meet greet and assist at the gate
    • Meet greet assist Fast-track through immigration, customs, baggage claim
    • Assistance with luggage collection
    • Dedicated Porter service
    • Escort out of arrival terminal  to your vehicle/driver/waiting part

Premium Departure Meet Greet Assist

Umbato Safaris premium departure meet and assist offers you an easy hassle free boarding experience
Our office manager will contact you or your driver before you leave for the airport to organize a meeting spot with our office service facilitator at the nearest departure terminal.
Once you have arrived, our greeter will meet you at the entrance of the airport/VIP terminal, fast-track you through security screening check-in, print boarding pass and escort you to the lounge if applicable and to your boarding gate.

• Meet and greet service
• Dedicated Porter Service
• Fast-track through check-in, immigration and security
• Access to Lounge and duty-free (if applicable)
• Escort to the boarding gate

Premium Flight Connection Transit Meet Greet Assist

Flight Connection Transit Meet and Assist

Umbato Safaris premium transit meet greet assist offers convenience and comfort when having a flight connection or flight transit at Jomo Kenyatta International Airport (JKIA NBO) Nairobi.

Transit flights and connections can be either from International to International connection or Domestic to International flight connection.

Our expert greeters will identify and meet you at the aircraft or the exit of the air bridge at the arrival terminal entrance. They will complete all your airline connection processes and on to your connecting flight quick fast and easy.

  • Meet  greet assist upon arrival terminal 
  • Fast-track through all JKIA Ariport transit formalities
  • Exclusive one-to-one service
  • Porter service Assistance with luggage transfer
  • Access to lounge (if applicable)
  • Free duty-free shopping assistance
  • Escort to the boarding gate

2 Main Baggage Services at JKIA

2 Main Baggage Services

Baggage services complement meet greet assist  at JKIA Nairobi airport now offering a variety of solutions for luggage management for all Passengers on arrival,departure and flight connection.

  • (A) Book a luggage porter to assist to claim your bags from the conveyor belt at the baggage hall,push them in a trolley to your car outside arrival terminal.Porter can also be useful when having a flight connection with many bags from international  to domestic terminals and vice versa.Enjoy the convenience of traveling with many bags and not worrying how to moove them at the airport.
  • (B)Safe Short term storage also available for passengers in transit with long layovers.

Write to us on which service you require for a detailed quote

Trip Advisor Reveiws

13 reviews on
Diana M
Diana M
Excellent service A big thank you to Mark and his colleague for the excellent professional and friendly service. He met my baby and myself upon disembarking from the transfer bus and led us through immigration, customs, luggage collection up until our car in no time. I will most certainly be using his services for our future travels and would highly recommend the company.
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Randall Ball
Randall Ball
Outstanding Service I want to personally thank Mark for the excellent service he provided for my clients and myself when we landed at Jomo Kenyatta airport. He was waiting for us immediately when we deplaned even with our plane being delayed for over an hour. He and his assistant guided us through immigration and customs flawlessly. They collected our bags for us, showed us the ATMs in the airport so we could get cash, and then loaded our bags into our transport and off to the hotel. I can say that as a tour leader, his service was invaluable for setting the tone of the trip, having his team guide us through every step at the airport after such a lengthy and tiresome flight was a godsend. One less thing I had to worry about for my clients at the start of their safari especially with all the COVID protocols and paperwork. They couldn’t stop talking about how nice that was and were even talking about strangers in line were asking them how we were able to move through the line so efficiently. I can highly recommend Mark and his team and will definitely be using his services in the future! If you are visiting Kenya or a tour leader with clients, use Mark and his team! Asante! Randall Ball Photography and Tours
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Nathanael S
Nathanael S
Wonderful concierge service. As soon as we got off of the terminal bus Ruth and Mark were there. They helped us make it quickly and safely through immigration, baggage, and customs. They were a huge help collecting and moving our baggage and delivering us too our friend. I would highly recommend this service and specifically Ruth and Mark. Very professional.
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The best service Best service ever. I highly recommend them I did not have anything to worry about. Mark communicates very, very well
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My transit through Nairobi Was very pleasantly surprised,going in with doubts I was blown away with the professionalism and care I was given . I was received and all my luggage collected and kept safely for my next flight , even checked in the next day and the rates are very very affordable . I totally recommend these services. Thank you guys .
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Debajyoti B
Debajyoti B
Excellent Service - best in class Mark is an excellent individual. He escorted us throughout the process right from deboarding till delivery to our hotel. The flight was early but so was mark, and we can definitely recommend the service. He further helped us during our visit for sim cards and other national services. Do not hesitate to book.
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Business Excellent Meet & Greet service. Mark is very reliable and responsive via WhatsApp. The fast track service upon arrival was very smooth and efficient at a great price.
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BEST GREET & MEETS in Town Best service in town for greet anf meets at Nairobi Airports, we use their service since more than a year and we always had great experience ! Mark is always waiting for us or our visitors and assist with visa documents already filled so no waste of time. They can also arrange transport and their prices are extremelly fair. Try them you wont be desapointed 😉
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Kevin Murgor
Kevin Murgor
Corporate Business Support I am writing recommending Umbato Safaris on matters corporate for airport transfers for guests arriving from different destinations on behalf of M-KOPA Solar and also various company field excursions within Nairobi and other parts across the country. For close to 5 years, Umbato Safaris have been an integral partner to meeting our transport needs by providing efficient and commendable transport services. We have fount the company staff to be very professional in dispensing services and therefor we have no reservations on recommending them. The drivers are also very friendly 🙂
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Authorised Official Meet and Assit Service provider by Kenya Airports Authority

Request Availability

Talk to one of our booking managers for availability!


T: (+254) 722 324 421


T: (+254) 737 470 276