Meet Greet Assist
J.K.I.A Nairobi Airport

Are you tired of long lines and queues at Jomo Kenyatta International Airport Nairobi?.

Book  Premium meet greet assist services and arrive quick hassle free,depart easy and transit smoothly. Get priority expedition through Port health lines,Immigration,baggage claim with a dedicated porter,customs express and out of arrival terminal

Service available for passengers arriving,departing or having a flight connection or are in transit at Jomo Kenyatta International Airport (JKIA) Nairobi (NBO).

Who can book for meet and assist service at JKIA?

  • Any passenger who needs meet greet assist  fast track
  • Passengers with special needs
  • Elderly or Senior citizens passengers
  • Families or large tourism groups traveling
  • Expectant mothers traveling
  • Minors traveling unattended need meet greet assist
  • Flying with a Private charter
  • Non-English speaking passengers
  • Having a small connection/ transit window, book meet greet assist
  • Pre-boarding assistance, luggage handling
  • Co-Operate executives
  • VIP, VVIP, CIP, and celebrities status persons
  • Tour Agents booking meet greet assist for their passengers

Fast Track Service Fee

  • Arrival Transfers
  • Departure Transfers
  • Transit Transfers

Arrival Meet Greet Assist

Arrival meet assit

 Our  arrival meet greet assist ensure a smooth easy entry into Nairobi International Airport (NBO).
Our professional staff will meet you at the aircraft door or the exit of the air bridge upon entrance of the arrival terminal.
Express priority facilitation and fast-tracking through all airport arrival formalities to skip long queues such as port health queues, immigration lines, baggage claim are the key essentials of meet greet assist service.
Our greeter will also facilitate communication  and co ordinate with the driver waiting for you outside the airport, arrange a meeting point and escort you  to the transportation vehicle of your choice at NBO airport.

    • Private Exclusive one-to-one service ,Meet greet and assist at the gate
    • Meet greet assist Fast-track through immigration, customs, baggage claim
    • Assistance with luggage collection
    • Dedicated Porter service
    • Escort out of arrival terminal  to your vehicle/driver/waiting part

Departure Meet Greet Assist

Umbato Safaris premium departure meet and assist offers you an easy hassle free boarding experience
Our office manager will contact you or your driver before you leave for the airport to organize a meeting spot with our office service facilitator at the nearest departure terminal.
Once you have arrived, our greeter will meet you at the entrance of the airport/VIP terminal, fast-track you through security screening check-in, print boarding pass and escort you to the lounge if applicable and to your boarding gate.

• Meet and greet service
• Dedicated Porter Service
• Fast-track through check-in, immigration and security
• Access to Lounge and duty-free (if applicable)
• Escort to the boarding gate

Flight Connection Transit Meet Greet Assist

Flight Connection Transit Meet and Assist

Umbato Safaris  transit meet greet assist offers convenience and comfort when having a flight connection or flight transit at Jomo Kenyatta International Airport (JKIA NBO) Nairobi.

Transit flights and connections can be either from International to International connection or Domestic to International flight connection.

Our expert greeters will identify and meet you at the aircraft or the exit of the air bridge at the arrival terminal entrance. They will complete all your airline connection processes and on to your connecting flight quick fast and easy.

  • Meet  greet assist upon arrival terminal 
  • Fast-track through all JKIA Ariport transit formalities
  • Exclusive one-to-one service
  • Porter service Assistance with luggage transfer
  • Access to lounge (if applicable)
  • Free duty-free shopping assistance
  • Escort to the boarding gate

2 Main Baggage Services at JKIA

2 Main Baggage Services

Baggage services complement meet greet assist  at JKIA Nairobi airport now offering a variety of solutions for luggage management for all Passengers on arrival,departure and flight connection.

  • (A) Book a luggage porter to assist to claim your bags from the conveyor belt at the baggage hall,push them in a trolley to your car outside arrival terminal.Porter can also be useful when having a flight connection with many bags from international  to domestic terminals and vice versa.Enjoy the convenience of traveling with many bags and not worrying how to moove them at the airport.
  • (B)Safe Short term storage also available for passengers in transit with long layovers.

Write to us on which service you require for a detailed quote

Trip Advisor Reveiws

43 reviews on
clara p
clara p
Excellent service! Excellent and timely service! We used it several times during our recent stay. We booked via WhatsApp and paid easily via PayPal. The car was clean and spacious enough for our big bags and our driver was always on time and kind. Totally recommended!
Peter Barra M
Peter Barra M
Fantastic! Fantastic service! Lucy and her team guided us swiftly through the chaos of Nairobi airport and took us all the way to the gate, a huge help, particularly with two small children. Highly recommended!
Use this fantastic pick up service What a fantastic service! We travel to Kenya frequently but have never used a service like this before, but now so many forms we decided to. We were met by a very friendly and super efficient Giri who swept us through all the immigration, health checks etc. She collected our luggage, took us through customs snd to our driver who was waiting / landing to cab less than 30 minutes and most of that was waiting for BA to unload our bags. Definitely book them!
Ochanda F
Ochanda F
Excellent Transfer service My family and friends have used Zumba to multiple times and always received excellent service. I recommend them especially if traveling with young children .
Fantastic Service Mark!! Fantastic service!!! Mark was great from the start and guided all the way through. Very reliable and trustworthy. He's on whatsapp so he will be in touch all through. His team picked me from the plane to my cab!! Keep up the good work!!
Kiran V
Kiran V
Nairobi VIP service I used this service and was extremely impressed by Mark and Marcia. They were through and proffesional, taking me through heath authorities ( covid pcr test), luggage screening, check-in, and immigration and final body screening at JKIA Nairobi. They took me through the priority channels, so no queing. I highly recommend this company anytime
Great experience. Great experience. The team were excellent to communicate with and they provided prompt responses for our very late minute request.
Superb service, worth every penny Superb service, worth every penny, especially during 'covid times' when there are extra checks and queues. You get met by a helpful, friendly member of the Umbato team who whisks you straight through to the front of any line, helping you with your luggage along the way. I currently fly in regularly from Dubai and estimate that I save at least 40-60 minutes, possibly more, each way, thanks to the Umbato service. Aside from the convenience of getting in or out very quickly, you avoid the risk of being in close proximity to lots of other people in the various queues. If only they had this services in Lagos... The team are very professional and speak excellent English (as is normal in Kenya). I also use Umbato to get me to and from my hotel. The van is always spotless and well driven and costs a fraction of the cost of the hotel transport service. In the past they organised a safari for me and my family, which was also highly recommended.
Kesha B
Kesha B
Luggage storage made easy We stored our luggage at Umbato's facility for 3 days. The process was super easy and the staff was so friendly. I sent an email and within 5 minutes someone reached out walked to terminal and to meet us. She walked us to the office and explained the process, price and showed us were our items would be stored. We also spoke by phone with the manager who reexplained the process and price. Upon return we picked up our luggage and confirmed everything was present with no damage. We paid what was originally quoted. I would definitely recommend this company.

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T: (+254) 722 324 421


Mobile and Whats App
T: (+254) 737 470 276